CSP - Customer Support Program

Overview

The Customer Support Program - or CSP - is a complete support and maintenance program for your investment.

Whether you’re part of a small office or a large enterprise, managing, maintaining and protecting your software investment is a time-consuming and costly process. The key issues are:

  • Preventative maintenance for your tools.
  • Technical support is needed immediately.
  • Budgeting your software costs for the next 12 months.

CSP solves issues by providing;

  • Direct Technical Support mechanism via CADPRO Systems Ltd
  • Direct access to Autodesk Technical Support
  • Software Maintenance via the Autodesk Subscription Programme

Available for major products

CSP is currently available for the following products (other products may be added in the future):

  • Autodesk Inventor Suite
  • Autodesk Inventor Professional
  • ProSteel 3D
  • ProConcrete 3D

Software Maintenance via Autodesk Subscription System:

Typically, you have to go through a complex and costly upgrade process to keep software up to date. Some of the issues you may have to deal with are:

  • Repeated financial approval cycles
  • Budget-blowing expenses
  • License tracking and management
  • Installation and deployment downtime
  • Intensive and additional upgrade training on-site or off-site
  • Customisation issues
  • Integration issues

You do it to stay productive and competitive, but you probably wish that staying up-to-date was simpler. That’s where the Autodesk Subscription will help you.

CSP Example

As an example, the Autodesk Inventor Suite (or Professional) product consists of 5 products:

  • AutoCAD
  • AutoCAD Mechanical
  • Mechanical Desktop (Note: Last version - Mechanical Desktop 2009)
  • Vault
  • Inventor Suite/Professional

Technical support for all 5 products is covered within the CSP via either a toll free phone contact or email/fax. Furthermore, if the technical problem cannot be resolved using one or more of these methods, then we offer a remote access support system within CSP.

In the unusual situation that technical issues cannot be resolved, they are escalated to Autodesk via our staff for further research into a resolution.